Purchase Conditions

The term “shipping rates” includes all costs associated with the logistics process: planning, handling, postage, packaging and transport to the delivery point provided by the customer.

Shipping costs depend on the product’s category and its physical characteristics (the larger and heavier the product, the higher the cost).
Orders will be delivered by FedEx at the delivery address provided by the customer. Shipping costs will be calculated according to the total weight of the item(s) sent in the same order. Shipping charges based on weight and destination area (VAT included) are available on FedEx website (www.fedex.com/mx).

Delivery time ranges from two to eight business days (depending on the destination) which begin the next business day after your purchase (excluding weekends and holidays). Check the estimated delivery time at www.fedex.com/mx.
All shipments are 100% insured by FedEx. FedEx services are backed by money back guarantee, which means that if any mistake is made, they will refund you the full amount of your order.

Certain products can be collected (free of charge) at “ARIPO” the official store of Oaxaca’s Institute of Handicrafts. Consult our locations and opening hours here.

Delivery will be effected at least two business days after your purchase, prior notice by or “Customer Service”. Deliveries are only effected in business days.

Oaxaca’s Handicrafts does not ship to post office boxes.
Currently it is available worldwide.

All confirmed orders in our online store are sent within two to eight business days by our courier service (depending on the destination). As soon as your order leaves our warehouse you will receive an email confirming the departure. If you do not receive the confirmation do not hesitate to contact our “Customer Service”.

In order to track down your cargo, each order and subsequent shipment has its own registration number. You can follow the location of your order by entering “My Account> My Orders” and inputting your reference number.

In stage 2 of your order placement process you must choose between the options “deliver my order at the billing address” or “deliver my order in a different address”. Choose “deliver my order in a different address” and fill in the form.

Once your cargo is about to leave the warehouse we will send you a shipment confirmation email and a subsequent email with its registration number (and a link to the courier service website). In this website you will be able to track your order so that you can always know the location of your cargo.
The purchased item(s) will be delivered at the address provided by the customer at the time of purchase.
If there is nobody home at the time of delivery a message will be left in the mailbox explaining in detail on how to proceed next.

Defective item(s) may be returned for a refund within 15 business days of delivery. You need only to inform that you wish to return your order to our “Customer Service”, (within this 15 days period). You can do so by writing to our refunds email, so that IOA will register your notice.

Provided you have correctly notified “Customer Service” that you are returning an item or items for refund, we will absorb the subsequent shipping costs (If such item(s) are defective or if you received an incorrect order).

If your request is effected within the refund period (15 business days of delivery), you must contact our “Customer Service” by writing to our refunds email address. We will then provide you with a refund code which must be labeled on the box exterior.

Within 24 hours from your refund notice our courier service will contact you in order to collect back your product at the address provided in the refund form.

How should the product be returned?

It is imperative that the product to be returned remains in its original package. The item must not have been used, and it must preserve all the labels and accessories included in the box.

How should I send the return package?

Place your original purchase receipt on the bottom of the box. If you bought more than one item, underline the item to be returned in the receipt. Put the product above the receipt and seal the box. Finally label the box with the refund code provided by our “Customer Service”.

How do I know the item(s) were properly returned?

As soon as we receive the item or items and verify their condition(s) we will issue a refund to your PayPal account. Once the refund is final you will get a confirmation email.

What should I do if the amount of my refund is incorrect?

You must contact our “Customer Service” by writing to our refunds email address. We will solve this problem as soon as possible.

NOTE: Oaxaca’s Handicrafts reserves the right to reject refunds notified or sent outside the refund period, or to reject items which do not present the same conditions in which they were first delivered.