Terms of use

By accessing and using this website, operating under the domain name www.artesaniasaripo.com, property of Oaxaca’s Institute of Handicrafts (IOA) domiciled at Garcia Vigil street # 310, Colonia Centro 68000 at Oaxaca de Juarez, Oaxaca, Mexico, the user is accepting the terms and conditions of use contained in this agreement and expressly declares his/her acceptance using electronic means for such effect, in terms of the provisions of Article 1803 of the Federal Civil Code.

In case the user does not accept absolutely and completely the terms and conditions of this agreement, he or she should abstain from accessing, using and observing the website www.artesaniasaripo.com.

In case the user visits, uses, and views the website www.artesaniasaripo.com, this will be considered as an absolute and express acceptance of the Terms and Conditions of Use provided herein.

Any modification to these Terms and Conditions of Use will be made when the holder thereof, in this case Oaxaca’s Institute of Handicrafts (IOA), deems it appropriate, being the sole responsibility of the user to ensure becoming aware of such modifications.

By virtue of the celebration of this agreement, Oaxaca’s Institute of Handicrafts (IOA), grants and confers the user the non-exclusive, revocable and non-transferable right to view and use the website www.artesaniasaripo.com in accordance with the Terms and Conditions of Use provided herein. For the purposes of this agreement, the parties agree that “user” will be understood as any person of any nature who enters the www.artesaniasaripo.com website and/or any of the sub-websites that display its contents and/or a person of any nature who is registered and/or uses any of the services that are offered through said website.

Oaxaca’s Institute of Handicrafts (IOA) owns all rights to the content, design and code source of this website and, particularly, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included in the web.
Users are warned that these rights are protected by current legislation concerning intellectual and industrial property.

Total or partial reproduction of this site or any of its contents, without the express and written permission of Oaxaca’s Institute of Handicrafts (IOA) is expressly prohibited.
The copying, reproduction, adaptation, modification, distribution, marketing, public communication and/or any other action that involves an infraction of national legislation on intellectual and/or industrial property, as well as the use of web contents, if it is not made with the prior express and written consent of Oaxaca’s Institute of Handicrafts (IOA), is also strictly prohibited.

Oaxaca’s Institute of Handicrafts (IOA) informs that it does not grant any implied license or permit over the intellectual property and/or industrial rights or over any other related right or property, directly or indirectly, with the contents included in the website.
The use of the contents of the web domain is only authorized for informational and service purposes, provided that the quotation and acknowledgment of the source is made, being the user the sole responsible for any misuse of them.

Oaxaca’s Institute of Handicrafts (IOA) states that the net content of the Product published in the Sales Offer, corresponds to the quality, brand and other elements that are indicated in the Sales Offer itself.

Oaxaca’s Institute of Handicrafts (IOA) informs the user that the number of units available is kept updated according to the supplies in stock and the availability from our suppliers. In no case www.artesaniasaripo.com will sell intentionally more units than those available or those that the supplier has reserved.
For the case in which the product is not available after the order has been made, the user will be informed by e-mail of the total or partial cancellation of the order. The partial cancellation of the order due to unavailability does not grant the right to the cancellation of the entire order. If as a result of this cancellation the customer wants to return the delivered product, he shall follow the provisions of the Refunds section.

All the prices of the products listed through the website www.artesaniasaripo.com include VAT and other taxes that may apply. However, these prices do not include shipping costs outside Mexico, which are listed separately and need to be accepted by the user.

When placing the order the user agrees to pay full cost. If the product is to be delivered outside Mexico, the rates corresponding to the relevant shipping costs will be added to the initial price stated in www.artesaniasaripo.com for each of the offered products. In any case, these rates will be reported to the user before completing the purchase.

Shipping Costs.The term “shipping costs” includes all associated costs to the logistics process: handling, organization, postage, packaging and transportation to the delivery point specified by the customer.
Shipping costs for each product depend on both the category of the product and its physical characteristics (the larger and heavier product, the higher the cost). You can check the rates on the website of the provider of this service: FedEx at http://www.fedex.com/mx.

Delivery Time. The products will be delivered within a maximum period of 10 days, although (depending on the destination) the delivery periods generally range between 2 and 4 working days, which begin the next business day after your purchase (excluding weekends and holidays). The conditions on unfulfilled deliveries and misplacements will be those set by the shipment company.
In the case of delays in the delivery of orders attributable to Oaxaca’s Institute of Handicrafts (IOA), the user may cancel his order by contacting us at the telephone number (55) 5573 2394. The cases in which the order has been made available to the user by the transport company within the agreed period and it has not been delivered because of the user will not be considered delays in the delivery.

Incidents. The user must check the conditions of the package in the presence of the carrier, who on behalf of Oaxaca’s Institute of Handicrafts (IOA) makes the delivery of the ordered product, indicating on the delivery note any anomaly that he or she may detect on the packaging. If later the user, after reviewing the product, detects any incident such as shocks, fractures, signs of having been opened or any damage caused to it during shipping, the user commits to inform Oaxaca’s Institute of Handicrafts (IOA) via email, in the shortest possible time, before the next 48 hours after the delivery. From that moment no such incidents will be addressed (only pieces with special warranty).

Returns. Once the products for sale in www.artesaniasaripo.com are delivered, no returns will be accepted.

Customer Refunds. A refund will only be made in the event that the delivered product is defective or incorrect. Oaxaca’s Institute of Handicrafts (IOA) will also reimburse the shipping costs to the customer.
Oaxaca’s Institute of Handicrafts (IOA) will manage the return order under the same system that was used for payment within 3 days once we receive the confirmation of the arrival to the warehouse of the returned order. The application of the refund in the user account or card depends on the card and the issuer.

Insurance. The shipping insurance is provided by the company FedEx with which we have reached a collaboration agreement. The conditions of the compensation process are described in their website http://www.fedex.com/mx

Pick up your order in Oaxaca.If you want to, you can pick up your products at our offices on Oaxaca’s Institute of Handicrafts (IOA), Garcia Vigil street # 310, Oaxaca de Juarez.

PO Boxes. Oaxaca’s Handicrafts does not ship to post office boxes.

Oaxaca’s Institute of Handicrafts (IOA) assumes no responsibility whatsoever derived from:

The use that users can make of the materials on this website or linked websites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the website or third party contents.
The possible damages to users caused by a normal or abnormal operation of the search tools, the organization or location of the content and/or access to the web and, in general, errors or problems generated in the development or implementation of the technical elements that the website or a program provide to the user.

The contents of those websites which users can access from links within the web, whether authorized or not.
The access of minors to the content included on the website, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care, or install any of the tools to control the use of the Internet in order to avoid (i) access to materials or content not suitable for minors, and (ii) sending personal data without prior authorization from their parents or guardians.
Oaxaca’s Institute of Handicrafts (IOA) shall not be liable in any case when there are:

Errors or delays in the access to the website by the user when entering the information in the request form, the slowness or inability of reception by the recipients of the confirmation of the order or any anomalies that may arise when these incidents are due to problems on the Internet, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of Oaxaca’s Institute of Handicrafts (IOA).

Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the website services are constantly operational.

Errors or damage to the website due to an inefficient use of the service and bad faith from the user.

Non-operability or problems with the e-mail address provided by the user for the sending of the confirmation of the order.
In any case Oaxaca’s Institute of Handicrafts (IOA) commits to solve the problems that may arise and to provide all the necessary support to the user to reach a quick and satisfactory resolution of the issue.

In adddition, Oaxaca’s Institute of Handicrafts (IOA) is entitled to perform, during defined time intervals, promotional campaigns to encourage the registration of new members in their service. Oaxaca’s Institute of Handicrafts (IOA) reserves the right to modify the conditions of application of promotions, postponing them and properly communicating the change, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any abnormality, abuse or unethical behavior in said participation.